Protecting our patients
Patient safety
Across our organization, our care teams collaborate to integrate best practices, processes and technology to help provide high-quality care and a safe environment for our patients and colleagues.
HCA Healthcare’s Patient Safety Organization (PSO) works to improve patient safety and the quality of healthcare delivery by partnering with clinicians and facility leaders from our patient safety, quality and service line teams. Together, they develop systems and refine processes with the goal of improving the safety of patient care and fostering a culture of safety.
At each of our facilities, we conduct safety huddles for leaders and care teams to convene and discuss needs, report concerns and share learnings related to patient safety.
Our Safe Table discussions provide an opportunity for care teams to come together and openly discuss ways to improve care. Facility teams can customize safety huddles and Safe Table discussions based on their needs.
In 2022, after HCA Healthcare’s Patient Safety Organization (PSO) launched an annual enterprise-wide Safe Table campaign, colleagues shared resounding feedback that they wanted to continue participating in Safe Table discussions. A process was developed for hospital leaders to conduct Safe Table discussions as often as needed according to the needs of their facility. These discussions and insights from our leaders and colleagues contribute to our commitment to fostering a culture of safety.
Karla Miller, PharmD, BCPP
Chief Patient Safety Officer
Ethical business practices
Every day, our colleagues help implement our ethical and legal standards through their interactions with our patients, affiliated physicians, payers, vendors, contractors and each other. HCA Healthcare’s required Code of Conduct training provides colleagues with guidance each year on the appropriate ethical and legal standards. Our Ethics and Compliance program also promotes reporting ethics or compliance concerns through several mechanisms including our Ethics Line, which is available 24/7 for colleagues to ask questions and report concerns without fear of retaliation.
HCA Healthcare’s ethics and compliance standards are rooted in our mission and values; and they guide how we care for our patients and treat each other. There are two vital components to our award-winning Ethics and Compliance program: 1) our commitment to ethical conduct and 2) compliance with laws and regulations that apply to the work we do.