Skip to main content
Nurse staring into the distance
March 2021

Annual Impact Report

This annual Impact Report recognizes the incredible hard work and dedication of our doctors, nurses, and colleagues; the ways we care for our communities in which we operate and serve; and the strength and resiliency of HCA Healthcare and the healthcare industry as a whole.

At the beginning of the pandemic, we established two clear objectives: 1) protect our people so they could continue caring for patients and 2) protect the organization to make sure we could continue serving our communities for years to come. In alignment with those objectives, this report focuses heavily on our response to the COVID-19 pandemic, which impacted every facet of our organization. It also highlights the ongoing work and priorities that did not cease in 2020, as they too are critical components of fulfilling our mission.

I am confident that the results presented and the stories shared will give you an appreciation of our belief that together we can harness our collective knowledge and resources to improve healthcare everywhere.”

Samuel Hazen


Samuel Hazen signature

Samuel N. Hazen

Chief Executive Officer

Ela Stutzman, RN

TriStar Summit Medical Center

Mother and child talking to doctor

L-R, top to bottom:
Angela Baker, RN, Doctors Hospital of Sarasota; Dr. Robert Smith, Sunrise Health Las Vegas; Methodist Hospital Stone Oak Rehabilitation team member comforts a patient; Menorah Medical Center COVID-19 patient embraces his caregiver; Trident Medical Center patient with nurse Allie Fant; Plantation Fire Department and Lauderhill Fire Rescue crews

Each year, HCA Healthcare takes time to pause and examine the positive impact we have on our patients, colleagues and communities. In 2020, our organization faced unprecedented challenges due to the COVID-19 pandemic, but our collective dedication to our mission and promise to improve more lives in more ways never wavered.

As we managed the organization through remarkable and challenging times, we established two clear objectives: protect our people and protect our ability to serve our patients and communities. It is with great pride that we have been able to do both. This not only applied to our response to the pandemic, but also to advancing clinical capabilities; making progress with our community engagement strategy and our commitment to diversity, equity and inclusion; and more. As an organization, we were able to succeed in part due to thorough planning, solid execution, strong collaboration, appropriate resource allocation, prudent decision-making and focused leadership.

Download the 2020 COVID-19 response timeline

notes of encouragement and gratitude to frontline workers in pandemic

Looking to the future

The year 2020 was unlike any other. Yet, we continue to stand firm in the belief that with each new day, there is hope of a healthier tomorrow. Despite not knowing what challenges may be down the road, together we push forward with an unwavering dedication and commitment to the care of our patients and each other.

This past year, our world faced an enemy like no other. However, through it all, HCA Healthcare has proven that our organization has unique enterprise skills, capabilities and heart, all of which help us to respond effectively and responsibly to events like this one, and at the same time improve our organization.

While the future still holds many unknowns, HCA Healthcare will continue to remain focused on one thing — the care and improvement of human life. It’s what we do. It’s who we are. In times of uncertainty, our people show up. When faced with a challenge, we see the path forward.